1. Returns
We want you to be completely satisfied with your purchase from pamgon.com. If you are not satisfied with your item, you may return it for a refund or exchange within [30 days] of the delivery date.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items such as [personalized products, sale items, gift cards, etc.] are not eligible for return. Please refer to the product page for details on return eligibility.
Return Process
To initiate a return, please contact our customer service team at [[email protected]] with your order number and the reason for the return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment.
Please note that it may take [5-10 business days] for the refund to appear in your account, depending on your bank or credit card issuer.
Partial Refunds
Partial refunds may be granted in certain situations, such as when an item is returned not in its original condition, damaged, or missing parts for reasons not due to our error.
3. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at [[email protected]].
4. Exchanges
If you need to exchange an item for a different size, color, or another product, please contact us at [[email protected]] to arrange the exchange. Exchanges are subject to product availability.
5. Shipping Costs
You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a mistake on our part or a defective product.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Non-Returnable Items
Certain items cannot be returned, including:
Gift cards
Personalized or custom items
Final sale items
7. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [[email protected]] with photos of the damage or defect, and we will assist you in processing a replacement or refund.
8. Contact Information
For any questions regarding our Return & Refund Policy, please contact us at:
Email: [[email protected]]
Phone: [contact phone number]