1. Order Processing Time
All orders are processed within [1-2 business days]. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: [estimated delivery time, e.g., 5-7 business days] – [cost or free shipping threshold].
Delivery delays can occasionally occur, particularly during peak seasons.
3. Shipment to P.O. Boxes or APO/FPO Addresses
Pamgon.com ships to addresses within the U.S., including P.O. Boxes and APO/FPO addresses. However, please note that delivery times may be longer for these locations.
4. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Pamgon.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Pamgon.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
We currently do not ship outside the U.S. [If you do ship internationally, include details about international shipping here.]
8. Returns Policy
Our Return Policy provides detailed information about options and procedures for returning your order.
